Refund policy

At Traylure, we are committed to providing high-quality kitchen and dining products while ensuring every customer enjoys a safe, reliable, and satisfying shopping experience. If your purchase does not meet your expectations, our Return & Refund Policy is designed to make the process straightforward and transparent.

30-Day Return Guarantee

We proudly offer a 30-day return and refund policy. You may request a return within 30 calendar days after receiving your order.

To qualify for a return, products should be:

Unused or only minimally used.
Returned in their original condition whenever possible.
Accompanied by the original packaging if available.

Returns requested after the 30-day period may not be eligible unless required by applicable consumer protection laws.

Eligible Returns

Returns are accepted for reasons including:

Product arrived damaged.
Incorrect item received.
Manufacturing defects.
Missing parts.
Item significantly different from its description.
Product no longer needed within the return window.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible once used extensively or intentionally damaged.

Returns may also be refused if products show signs of misuse, abuse, or unauthorized modifications.

Damaged or Incorrect Orders

Please inspect your package upon delivery.

If you receive:

a damaged item,
an incorrect product,
or an incomplete shipment,

please contact us within 7 days of delivery with:

Order number
Description of the issue
Clear photographs of the item and packaging

Our support team will evaluate your request and provide an appropriate solution as quickly as possible.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed back to the original payment method.

Depending on your financial institution, refunds generally appear within 5–10 business days.

Shipping fees paid for expedited services (if applicable) are generally non-refundable unless the return results from our error.

Exchanges

If you would like a replacement instead of a refund, we are happy to assist whenever inventory is available.

If the requested item is unavailable, we may offer:

A similar replacement
Store credit
Full refund

Return Shipping

If the return is caused by:

our shipping error,
damaged merchandise,
or defective products,

we will cover the return shipping cost whenever applicable.

For returns initiated due to personal preference, customers may be responsible for return shipping expenses.

Order Cancellation

Orders may be cancelled before shipment for a full refund.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. In such cases, customers may use our standard return process after delivery.