Shipping policy
At Traylure, we proudly offer FREE worldwide shipping on every order.
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Orders placed during weekends or holidays will begin processing on the next business day.
Delivery Time
Estimated delivery:
7–14 business days
Delivery times vary depending on destination, customs clearance, local courier services, weather conditions, and peak shopping seasons.
Shipping Confirmation
Once your order ships, a confirmation email containing tracking information will be sent whenever tracking is available.
Customs & Duties
International customers are responsible for any customs duties, import taxes, or local fees required by their country.
These charges are determined by local customs authorities and are beyond our control.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Incorrect or incomplete addresses may delay delivery or result in additional shipping charges.
Lost Packages
If your tracking has not updated for an extended period or your package appears lost, please contact our customer support team.
We will work closely with our shipping partners to investigate and resolve the issue.
Damaged Deliveries
If your package arrives damaged, please contact us within 7 days and include photos of:
- the packaging
- the shipping label
- the damaged product
We will review the claim promptly and provide an appropriate resolution.
Contact
Email:
Phone:
+1 (250) 880-4582
Address:
407-7095 Stride Ave, Burnaby, BC V3N 1T3, Canada